About us
A small team in Newcastle, helping small businesses grow
We are Look North Digital, a small team based in Newcastle upon Tyne in the UK. We build websites, run marketing and set up practical AI for small businesses across the country. When you get in touch, you deal with the people doing the work.
Who we are
Hello, we are Look North Digital
We are a small team based in Newcastle upon Tyne, in the North East of England. We work with small businesses all over the UK, from clinics, salons and accountants to trades, tour operators and online shops.
We started out building booking engines and operational software for a working tour company. That gave us a habit we have kept ever since: build things properly, and judge them by whether they bring in real customers.
Today we design and build websites, look after them, help businesses get found on Google, and set up practical AI, such as a website chatbot that answers customer questions day and night.
We are small on purpose. You will not be passed between account managers. You talk to the people who plan, build and look after your work, and you get straight answers in plain English.
How we work
What working with us is like
You talk to the people doing the work
No account managers and no call centre. The people who build your website or set up your chatbot are the people you speak to.
Prices you can see
Our prices are published, so you know where you stand before we talk. You get a fixed price before anything starts.
Plain English, honest advice
We explain things simply, and we will tell you when you do not need something, even if that means a smaller job for us.
You own everything
Your website, accounts, content and data belong to you. There is no lock-in if your plans change.
What we do
One team for your website, marketing and AI
When different suppliers handle different parts of your business online, details get lost between them. We can look after the whole journey, from being found on Google to answering questions, capturing the enquiry and earning a review. Or you can pick just the part you need.
Websites
Custom websites, redesigns, online shops and booking websites, built to bring in enquiries.
Marketing
SEO, Google Ads and social media, so the right people find you and get in touch.
AI and automation
A website chatbot, instant replies and automated follow-ups, so no enquiry slips through.
Our work
Some of the businesses we have worked with
Client project
Dental practice rebrand and website
Oakmor Dental
We rebuilt and rebranded Oakmor Dental Centre’s WordPress website. We focused its SEO on Braintree. The site helps patients find treatments, plan visits and contact the practice.
View case study
Client project
Walking holiday website
Hadrian's Walking Holidays
A premium website for self-guided walking holidays along Hadrian's Wall. It sets out multi-day plans, accommodation and trip details. It helps visitors feel confident enough to enquire.
View case study
Client project
Attraction tickets & experiences
Theme Park Direct
A site that sells official theme park tickets, tours and hotel packages. It covers hundreds of destinations. Search and filters help people find and buy tickets fast, with confidence.
View case study
Client project
Travel deals & membership
Travel Insiders Club
A travel deals platform updated daily. It selects flight, hotel and holiday offers by UK departure airport. Deal scores and free email alerts help build a returning membership.
View case study
Client project
Sports travel packages
Five Four Sports Breaks
A sports travel platform for football, Formula 1 and major events. It brings premium event tickets and hotel packages together. Customers can pick seats, buy tickets only or get bespoke package prices.
View case studyServices
What we build and run
Web Design
Web Design & Development
Fast, mobile-first websites designed to turn local searches into quote requests. Built in Laravel, owned by you, editable without a developer.
Explore serviceAI Training & Content
AI Training & Content
Practical AI training for your team plus a content engine that keeps your site publishing. Included in every website package, not sold as an extra.
Explore serviceSEO & Local Search
SEO & Local Search
Get found for the searches that matter to your business, from your services to the areas you serve. We can improve an existing site or build SEO into a new one.
Explore serviceReview Optimisation
Review Optimisation
Ask for reviews after a sale, appointment or project, and share five-star feedback where it can help customers decide.
Explore serviceQuote & Lead Systems
Quote Requests & Lead Capture
Enquiry forms built for your business, so you receive the details you need to respond.
Explore serviceEcommerce
Ecommerce Development
Online shops, bookings and payments for businesses selling products, packages, courses or appointments.
Explore serviceSoftware Development
Custom Software & Web Apps
Laravel software for businesses that have outgrown spreadsheets: dashboards, portals, job management and internal tools.
Explore serviceIn short
About Look North Digital: quick answers
Look North Digital is a small team based in Newcastle upon Tyne, UK. It builds websites, runs marketing and sets up practical AI for small businesses across the UK, and clients deal directly with the people doing the work.
- Who it is for
- Small businesses across the UK
- Location
- Newcastle upon Tyne, UK, working with businesses across the UK
- Services
- Websites, marketing, AI automation and custom software
- Website pricing
- Essentials costs £1,295, excluding VAT
- Website Care
- Required on websites we build, £59 a month excluding VAT
- Ownership
- You own your website, accounts, content and data
Where is Look North Digital based?
Look North Digital is based in Newcastle upon Tyne, in the North East of England, UK. It is a small team that works with small businesses across the UK, so you do not need to be local to work with it.
What does Look North Digital do?
Look North Digital builds and runs websites, marketing and customer service systems for small businesses. Its services include web development, SEO, ecommerce, website chatbots, automation and custom software.
What is the ACCC Framework?
Look North Digital's ACCC Framework brings Attract, Convert, Capture and Compound into one customer journey. It connects marketing, websites and customer service to help businesses reach people and turn more of them into customers.
Can I choose individual services from Look North Digital?
Yes. Look North Digital offers individual services or a combination of services, including improvements to an existing website.
How much does a Look North Digital website cost?
Look North Digital's Essentials website package costs £1,295 excluding VAT. Website Care is required on every site and costs £59 a month excluding VAT.
Do I own my website and data with Look North Digital?
Yes. With Look North Digital, you own your website, accounts, content and data, and there is no lock-in.
Does Look North Digital offer a website chatbot?
Yes. Look North Digital's Website Chatbot answers visitor questions on your website around the clock, takes enquiry details and hands off to a person when needed. The service is quoted per business after a short call.
Next step
Come and say hello
Tell us about your business and what you would like to improve. We will reply with honest advice and, if we are a good fit, a fixed price.